refund policy.

if you decide you no longer want to rent a garment, store credit can be given in the form of a e-giftcard.

if your rental has been received damaged then you can, following these steps below:

to be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. you’ll also need the receipt or proof of purchase.

to start a return, you can contact us at nzrentalsbyp@gmail.com. if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.

damages and issues.
inspect your order upon arrivall and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

refunds
we will notify you once we’ve received and inspected the faulty garment hired, and let you know if the refund was approved or not. if approved, you’ll be automatically refunded on your original payment method. it can take some time for your bank or credit card company to process and post the refund too.